Customer Support

We're Here toHelp You

Get the support you need, when you need it. Our dedicated team is available 24/7 to help you with any questions or concerns about your Xapo Bank experience.

24/7
Support Available
<2min
Average Response
98%
Satisfaction Rate
Customer Support Team

Get in Touch

Choose the support method that works best for you. We're here to help 24/7.

Live Chat

Instant support through our website and mobile app

24/7 Available

Phone Support

Speak directly with our support specialists

24/7 Available

Email Support

Send us detailed questions and get comprehensive answers

Response within 2 hours

Video Call

Schedule a video consultation with our experts

Business hours

Frequently Asked Questions

Find quick answers to the most common questions about Xapo Bank services.

Opening an account is simple and can be done entirely online. Visit our website, click 'Open Account', and follow the step-by-step process. You'll need a valid ID and proof of address. The entire process typically takes 5-10 minutes.
We believe in transparent pricing. Our Essential account is completely free with no monthly fees. Premium accounts have a monthly fee of $15, and Private accounts are $50/month. We don't charge for standard transactions, and international transfers have competitive rates.
Absolutely. Your deposits are protected by government deposit insurance up to applicable limits. We use military-grade encryption, multi-factor authentication, and maintain the highest security standards in the industry.
Yes! Xapo Bank is designed for global use. You can access your account from anywhere in the world, make international transfers, and use your card in over 180 countries with competitive exchange rates.
We offer 24/7 customer support through multiple channels: live chat on our website and mobile app, phone support, email, and in-app messaging. Premium and Private account holders get priority support.
We have award-winning mobile apps for both iOS and Android. The apps offer full banking functionality including account management, transfers, bill pay, investment tracking, and customer support.

Self-Service Resources

Explore our comprehensive help center and learning resources.

Help Center

Comprehensive guides and tutorials for all Xapo Bank features

200+ Articles

Video Tutorials

Step-by-step video guides for common banking tasks

50+ Videos

Community Forum

Connect with other users and get answers from the community

Active Community

Still Need Help?

Our support team is standing by to assist you with any questions or concerns. Get personalized help from our banking experts.

24/7
Always Available
Secure
Protected Communication
Expert
Trained Specialists